An Epicor customer has brought suit against the company to the tune of $250,000 claiming that amongst other issues the software required more module purchases than they were initially told. According to the customer, ParknPool, the search for an ERP system began in 2010 and that QuickBooks was still working for them but they felt they were quickly outgrowing the software.
According to a post in TechWorld:
Epicor “strongly denies the allegations made by ParknPool in its complaint,” a spokeswoman said in a statement. “Our products, consulting personnel and partner performed well, all of which Epicor believes will be borne out as we defend our position in any proceedings, including counterclaiming for amounts rightfully owed by ParknPool.”
ParknPool is still using QuickBooks and has no immediate plans to try another ERP project, according to Fonner.
While it’s impossible to know all the details of the circumstances surrounding this implementation I wonder what the initial sales process looked like. All too often I’ve observed customers who purchase based on a free demonstration, free sales proposal and a price completive bundle of software.
Separate from this court case – my observation is that all ERP should be purchased only after a paid initial analysis which proves that the software either performs as expected or can be ruled out due to a list of discovered shortcomings.
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